Shipping & Returns

Edgesoftime.com delivers to destinations inside and outside the U.K.
You will be notified of the delivery costs automatically before you submit your credit card details.

If you intend to Order in any other way, please contact us for details of the delivery charges prior to Ordering.

For delivery costs please use the shipping estimate within your shopping cart . You will be shown the exact delivery cost during the checkout process before paying.

UNITED KINGDOM DELIVERIES

Free U.K. Delivery is applied to orders dispatched to U.K. delivery addresses totaling over £50.00*

*Excludes Deliveries to Northern Ireland Addresses.

All Items within the order must be dispatched to the same delivery address.
Items dispatched together to one delivery address is classed as one order.
Orders are des patched either by Royal Mail 1st Class Recorded or by 24 Hour Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours.
We will make every effort to deliver within the time stated on Edgesoftime.com but we will not be liable for any loss caused to you by late delivery.

Please note: some parts of the U.K. will take longer for delivery due to there remoteness.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible.

Please note:- that while items sent by Royal Mail usually arrive within 1-2 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.

SHIPPING OUTSIDE OF THE UNITED KINGDOM

Delivery times for Orders dispatched to addresses outside of the U.K. vary from country to country and can take from a couple of days to a week orso.Orders are dispatched either by Royal Mail or by our Courier. Our couriers require a signature upon delivery.
We will make every effort to deliver within the time stated on Edgesoftime.com but we will not be liable for any loss caused to you by late delivery.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Edgesoftime.com is not responsible for them.

EXTRA INFORMATION

Please Order from Edgesoftime.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Edgesoftime.com cannot be responsible for this.

If the item(S) is returned back to us, a re-delivery charge will be required before the item is resent out to you. This is purely to cover the cost edgesoftime.com is charged by the courier for having the item returned and for having it re-dispatched out to you. As this charge will vary depending upon your shipping address, If you require the exact cost before you make a purchase please contact us at sales@edgesoftime.com

Please make sure your postal code is correct. The courier uses this as the main reference to your address. If the postal code is wrong, we are charged £10 for the item to be redirected to the correct postal code address. This payment will be passed on to you and the item will not be delivered till payment has been received.

If you have any queries please don’t hesitate in contacting us.

This does not affect your statutory rights as a consumer.

RETURNS

We believe in Customer Satisfaction and that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
We will try to attend to all returns as soon as practically possible.

Before signing for the item(s) check to see if there is any damage.
If the item(s) is damaged make sure you write received damaged above your signature or in the appropriate box.
Alternatively refuse the item(s) on the grounds the item is damaged.

Unwanted goods, Faulty goods and Goods which you did not order.

Item(s) must be returned within 7 days of the item been received.

The item(s) and Packaging must not of been used and returned in the same condition as received.

Please contact us by telephone on 01670 717 314 (during office hours) or email at sales@edgesoftime.com to inform us of your wish to return the item(s) and we will allocate you a Returns Code. You must write this code upon the package and we will also advise you how to send the item back to us.

Postage costs will only be refunded for items that have been returned and found to be faulty or for items which you did not order.

All items will be inspected upon there return. If the item is deemed to of been used and the the packaging is incomplete a refund will not be given and the item will only be returned at your cost.

Royal Mail return postage costs refunded will be up to the value of Royal Mail's Recorded Postage Cost.

International Postage costs will vary from country to country and you must have contacted us prior to sending the item back for the best way to ship the item.

You will be responsible for the item or items until they reach us.

We will make the refund directly to the credit/charge card used to place the original order (if payment was by other means you will be refunded by same the way payment was made and to the name who made payment) within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page. This does not affect your statutory rights.